At Buddha Ayurveda and Naturopathy Research Center, we understand that sometimes plans change. If you wish to cancel your order, we are here to assist you. Please read our cancellation policy carefully for all the necessary details.
1. Order Cancellation Before Shipping
If you wish to cancel your order before it has been shipped, you can do so with no additional charges. Please follow these steps to request a cancellation:
- Contact Us Immediately: Reach out to us as soon as possible via email at binyrc.org.in@gmail.com or call +91-8882918755.
- Provide Order Details: Include your order number, the item(s) you wish to cancel, and the reason for cancellation.
Once we receive your cancellation request, we will verify the status of your order. If the order has not yet been processed or dispatched, we will cancel it and issue a full refund to your original payment method.
2. Order Cancellation After Shipping
Once your order has been shipped, it can no longer be canceled. However, you can initiate a return after receiving the product (as per our Return Policy). Please contact us within 14 days of receiving the product if you wish to return it.
3. Non-Returnable or Non-Cancellable Products
The following products cannot be canceled, returned, or refunded:
- Products that have been opened, used, or tampered with.
- Customized or personalized items.
- Products that are perishable or have a short shelf life, such as organic farming products that may expire.
- Gift cards or products purchased using special promotional discounts (unless explicitly stated).
4. Cancellations by Us
We reserve the right to cancel your order under the following circumstances:
- If the item is out of stock or unavailable.
- If we suspect fraudulent activity with the order.
- If we are unable to verify payment information or contact you.
- If there are any technical issues on our website or with our shipping providers that prevent us from fulfilling your order.
In the event of a cancellation by us, you will be notified by email or phone, and you will receive a full refund.
5. Refunds for Canceled Orders
For canceled orders (before shipping), a full refund will be processed to the original payment method within 5-7 business days of cancellation confirmation.
For orders that are canceled after shipping, refunds will be processed in accordance with our Return Policy once we receive the returned items.
6. Contact Us
If you have any questions about canceling your order or need assistance with a cancellation request, feel free to reach out to us:
Buddha Ayurveda and Naturopathy Research Center
Address: 7, Krishna Market, Near R.K. Ashram Metro Station (Gate No. 2), Pahar Ganj, New Delhi-55
Phone: +91-8882918755
Email: buddha@banrc.org